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Privacy Policy

Privacy Policy
Effective Date: 1 November 2024

Cellies ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.cellies.shop (the “Site”), purchase our products, or engage with our services. It also informs you about your privacy rights under Dutch law and the General Data Protection Regulation (GDPR).

1. Controller of Personal Data

Cellies operates as the controller of personal data.

Contact Details:
Cellies
KVK Number: 95317163
Email: hello@cellies.shop

If you have any questions about this Privacy Policy, please contact us at the above email address.

2. Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Name, title, date of birth, and gender.
  • Contact Data: Email address, phone number, billing address, and shipping address.
  • Payment Data: Payment details (processed securely via third-party payment processors; we do not store full credit card information).
  • Transaction Data: Details of your purchases, including products purchased and order history.
  • Technical Data: IP address, browser type, time zone, device type, operating system, and other technology details.
  • Usage Data: Information about how you use our Site, including browsing patterns and engagement metrics.
  • Marketing Data: Preferences for receiving marketing communications and feedback from surveys or reviews.

3. How We Collect Your Data

We collect personal data in the following ways:

  1. Direct Interactions: When you:

    • Place an order through the Site.
    • Subscribe to newsletters or marketing communications.
    • Contact us via email or the Site’s contact form.

  2. Automated Technologies: When you:

    • Browse our Site, we use cookies and other tracking technologies to collect Technical and Usage Data.

  3. Third-Party Sources:

    • Payment service providers (e.g., Shopify, Klarna).
    • Marketing platforms (e.g., Google Analytics, social media platforms).

4. Purpose of Data Collection

We use your personal data for the following purposes:

  • Order Fulfillment: To process and deliver your orders, including payment processing, shipping, and providing updates on your purchase.
  • Customer Support: To respond to inquiries, requests, and complaints.
  • Marketing: To send newsletters, promotional offers, and surveys (with your consent).
  • Legal Compliance: To comply with legal obligations, such as tax and accounting regulations.
  • Improving Our Services: To analyze website usage, enhance user experience, and improve our products and services.

5. Legal Basis for Processing Data

We process your personal data on the following legal grounds:

  • Contractual Necessity: To fulfill a purchase or service agreement.
  • Legal Obligation: To comply with Dutch and EU laws, such as financial record-keeping.
  • Legitimate Interests: For improving our website, preventing fraud, and ensuring customer satisfaction.
  • Consent: For sending marketing communications and cookies (when required).

6. Sharing Your Data

We may share your personal data with:

  1. Service Providers:

    • Payment processors (e.g., Shopify Payments, Klarna).
    • Delivery partners (e.g., postal services or couriers).
    • IT and system administration providers.

  2. Legal Authorities:

    • When required by law or to protect our rights, such as for tax compliance or fraud prevention.

  3. Third-Party Analytics Providers:

    • Tools like Google Analytics to track website usage and improve performance (data is anonymized where possible).

We will never sell your personal data to third parties.

7. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected by:

  • Transferring only to countries with adequate data protection laws as determined by the European Commission.
  • Using contracts with standard contractual clauses approved by the European Commission.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.

  • Order Data: Retained for 7 years to comply with Dutch tax regulations.
  • Marketing Data: Retained until you unsubscribe or withdraw consent.

Once the retention period expires, we securely delete or anonymize your data.

9. Your Privacy Rights

Under GDPR and Dutch law, you have the following rights:

  1. Access: Request a copy of your personal data.
  2. Rectification: Request corrections to inaccurate or incomplete data.
  3. Erasure: Request deletion of your data where no longer necessary.
  4. Restriction: Request limited processing of your data.
  5. Data Portability: Request transfer of your data to you or a third party.
  6. Objection: Object to data processing based on legitimate interests or direct marketing.
  7. Withdraw Consent: Withdraw your consent for marketing at any time.

To exercise these rights, contact us at hello@cellies.shop. We may require proof of identity for verification purposes.

10. Cookies and Tracking Technologies

We use cookies to enhance user experience, analyze website traffic, and enable essential website functionalities.

  • Necessary Cookies: Essential for site functionality.
  • Analytical Cookies: Help us understand website usage.
  • Marketing Cookies: Used for targeted advertising (enabled only with consent).

You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

11. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. This includes secure servers, encryption protocols, and regular system monitoring.

However, no system is 100% secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, so please review their policies before submitting personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. Continued use of the Site after updates constitutes acceptance of the revised policy.

14. Complaints

If you believe your data has been processed unlawfully, you have the right to file a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

For more information, visit their website: www.autoriteitpersoonsgegevens.nl.

15. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: hello@cellies.shop