Terms and conditions
Terms and Conditions
Effective Date: 1st November 2024
This website is operated by Cellies, registered in the Netherlands with KVK number 95317163. For inquiries, please email us at hello@cellies.shop.
Throughout the site, the terms “we,” “us,” and “our” refer to Cellies. Cellies offers this website, including all information, tools, and services available, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”). These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services.
Section 1 – Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence or have consent from a parent/guardian. You agree not to use our products for illegal purposes or violate any laws in your jurisdiction (including copyright laws). A breach of these Terms will result in immediate termination of your access to the Service.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason. You understand that your data (excluding credit card information) may be transferred unencrypted across networks. Credit card information is always encrypted.
You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without express written permission.
Section 3 – Accuracy, Completeness, and Timeliness of Information
We are not responsible for inaccurate, incomplete, or outdated information on this site. The material provided is for general information only. Any reliance on this material is at your own risk.
Section 4 – Modifications to the Service and Prices
Prices are subject to change without notice. We reserve the right to modify or discontinue the Service or products without prior notice.
Section 5 – Products or Services
Some products may have limited quantities and are subject to return or exchange per our Return Policy. We strive to display product colors and images accurately but cannot guarantee your screen’s display will match.
We reserve the right to limit sales to individuals, regions, or jurisdictions and may discontinue products at any time.
Section 6 – Accuracy of Billing and Account Information
We reserve the right to refuse or cancel orders at our discretion. You agree to provide current and accurate information for all purchases. For further details, see our Return Policy.
Section 7 – Shipping Policy
- Shipping Locations: We ship within Europe.
- Shipping Times: Orders are processed within 1-3 business days, with delivery times depending on your selected shipping option.
- Shipping Costs: Costs are calculated at checkout.
Once shipped, you will receive a tracking number. Cellies is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
Section 8 – Return and Refund Policy
- Right of Withdrawal: Customers in the EU have the right to return their order within 14 days of receipt without giving a reason.
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Return Conditions:
- Products must be unused, in their original packaging, and in resalable condition.
- Return shipping costs are the responsibility of the customer.
- Refunds: Approved refunds will be processed within 14 days of receiving the returned product.
To initiate a return, contact hello@cellies.shop with your order details.
Section 9 – Intellectual Property
All content on this site, including text, graphics, and images, is the property of Cellies. Reproduction without written consent is prohibited.
Section 10 – Personal Information
Your submission of personal information is governed by our Privacy Policy.
Section 11 – Errors and Inaccuracies
We reserve the right to correct any errors or inaccuracies in product descriptions, pricing, or availability without prior notice.
Section 12 – Prohibited Uses
You may not use the site or its content for:
- Illegal activities
- Harassment, abuse, or discrimination
- Uploading harmful code or viruses
- Interfering with the site’s security features
Violation of these terms may result in termination of your access to the site.
Section 13 – Disclaimer of Warranties and Limitation of Liability
We do not guarantee uninterrupted or error-free use of the Service. Products and services are provided "as is" without warranties of any kind. Cellies is not liable for damages arising from the use of our Service or products.
Section 14 – Indemnification
You agree to indemnify and hold harmless Cellies from any claims or demands arising from your breach of these Terms.
Section 15 – Governing Law
These Terms and any agreements shall be governed by and construed in accordance with Dutch law.
Section 16 – Changes to Terms of Service
We reserve the right to update these Terms at any time. Changes will be posted on this page, and continued use of the site constitutes acceptance of those changes.
Section 17 – Contact Information
Questions about these Terms can be sent to us at hello@cellies.shop.