Shipping policy

Shipping Policy

Welcome to Cellies! We are committed to ensuring your orders are shipped quickly and securely. Please read our shipping policy for detailed information on processing times, shipping costs, and delivery expectations.

Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays).

• You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Costs

• Netherlands:

  • Standard Shipping: €4.95 (Free for orders over €50).

• European Union:

  • Standard Shipping: €9.95 (Free for orders over €75).

• International Shipping:

  • Flat Rate: €14.95 (Free for orders over €100).

Delivery Times

• Netherlands: 1-2 business days.

• European Union: 3-7 business days.

• International: 7-14 business days.

Delivery times are estimates and may vary depending on your location and circumstances beyond our control, such as customs processing.

Customs and Duties

• For orders outside the European Union, additional customs duties and taxes may apply. These charges are the responsibility of the customer.

Address Information

• Please ensure your shipping address is accurate and complete at the time of order. Cellies is not responsible for delays or non-delivery due to incorrect or incomplete address details.

Undeliverable Packages

• If a package is returned to us due to an incorrect address or refusal to accept delivery, the customer is responsible for the cost of reshipping.

Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us at [email@cellies.shop] with your order number and tracking details. We will assist in resolving the issue promptly.

If you have any questions about our shipping policy, feel free to contact our team at hello@cellies.shop. We’re here to help!